SERVICE WITH A SMILE Using the Golden Rule for Superior Customer Service™ In today's fast-paced society of extreme technology there are many reasons why customer service has gone by the wayside. This seminar proves that now more than ever good service leads to customer loyalty. Without customer loyalty, there is no business. THE SERVICE SUCCESS™ FORMULA C ourtesy U nderstanding S mile T enacity O pen minded M ake a friend E mpathy R esourcefulness S erve E nthusiasm R ecognition V alue I ndulge C ommitment E stablish integrity       "You can have whatever you want in this life—as long as you help enough other people get what they want."   —Zig Ziglar ©2008 Duncan & Duncan Enterprises LLC P.O. Box 4164 •  Evergreen, CO 80437 •  303-512-7638 •  fax: 303-674-5356